Questions & Answers
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Shopping Information
Delivery charges for orders from the Online Shop?
We aim to provide fast and affordable delivery for all our customers. Shipping costs may vary based on your location, order weight, and selected delivery method. Standard delivery charges apply to most regions, while some areas may qualify for discounted or free shipping offers during promotions.
Our team ensures that every order is packed with care and dispatched on time, so you can enjoy your purchase without delay.
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How long will delivery take?
Orders are typically processed within 1–2 business days after confirmation. Standard delivery usually takes 3–7 working days, depending on your location and courier service. During busy seasons or promotional periods, slight delays may occur, but our team always strives to deliver your order as quickly as possible.
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What exactly happens after ordering?
Once your order is placed, you’ll receive an email confirmation with your order details and receipt. Our team will then process and pack your items with care. As soon as your order is dispatched, you’ll receive a tracking email so you can follow your delivery in real time until it reaches your doorstep.
Where can I view my sales receipt?
Your sales receipt is automatically sent to your registered email address once your order is confirmed. Please check your inbox (and spam folder if needed) for the confirmation email containing your receipt and order details. If you can’t find it, contact us at support@levise.store and we’ll resend it to you.
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How long do I have to return an order?
You can request a return within 7 days of receiving your order. To qualify, items must be unused, in their original packaging, and in the same condition as delivered. Once we receive and inspect the returned product, we’ll process your refund or exchange as per our return policy.
Payment Information
How is the recipient reimbursed?
Once your returned item is received and inspected, your refund will be processed through the original payment method used at checkout. You’ll receive a confirmation email once the refund is issued. Depending on your bank or payment provider, it may take 3–7 business days for the amount to reflect in your account.
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Can I be reimbursed through the original payment method?
Yes, all approved refunds are processed using the original payment method used during checkout. Once your return is verified, the refund will be initiated, and you’ll receive a confirmation email. Please allow 3–7 business days for the amount to appear in your account, depending on your bank or payment provider.
Can the country receiving the shipment be different than the country of purchase?
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How can I return an item?
To return an item, simply contact our support team at support@levise.store with your order number and reason for return. Our team will guide you through the return process and provide the return address. Please ensure the product is unused, in its original packaging, and returned within 7 days of delivery for a successful return or exchange.
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Will I receive the same product that I see in the picture?
Yes, absolutely. All our product images are taken or provided by trusted suppliers to accurately represent what you’ll receive. Minor variations in color or packaging may occur due to lighting or screen settings, but the product quality and specifications remain exactly as described.
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Will you restock items indicated as “out of stock?”
Yes, we regularly restock popular items. If a product is marked as “out of stock,” it’s likely being replenished soon. You can check back later or contact us at support@levise.store to get an update on the expected restock date or availability of similar products.